Docs
How PinBack works, step by step
01
Complete the intake
Customer completes a 10-minute intake (profile details, suspension notice, documents they hold).
02
We cross-check every document
Our checker cross-checks name/address/phone on every document vs. the profile and scores readiness 0–100.
03
Fix the cause first
We deliver the fix list first — fix the cause BEFORE appealing — then the evidence index + appeal letter, ready to submit in Google's appeals tool.
04
Stay fixed with Sentinel
Sentinel customers get monthly profile-health checks (NAP drift, category/name compliance, suggested-edit risk) so a fixed profile stays fixed.
The intake
The 10-minute intake collects: Profile NAP (name, address, phone) · Business type (storefront / service-area) · Category · Suspension notice · Document inventory · Fixes already tried. Document data enters via intake; the operator visually confirms documents at diagnosis. The system never claims OCR-verified authenticity.
The boundary
Google alone decides reinstatement. PinBack never guarantees reinstatement, never submits appeals from our accounts, and never asks for your Google password. We sell readiness: diagnosis, fixes, document cross-check, and a complete appeal pack.
Our guarantee
If your Appeal Pack scores below 85/100 after you complete our fix list, we keep working the pack free until it does — or refund the Pack. (We guarantee readiness, never Google's decision.)
The pack ship gate
Packs ship only at 85/100 or above, or with an explicit customer override recorded on the case — never as a silent exception.
Questions
Straight answers
Will you guarantee reinstatement?
No — and distrust anyone who does. Google decides. What we guarantee is that your one appeal goes in complete, consistent, and fixed.
Do you need my Google login?
Never. You submit the appeal from your own account; we prepare everything.
Already appealed and been denied?
Start with the Audit — denied cases usually carry a fixable evidence or eligibility problem we can identify before any escalation.
How fast?
Audit in 48 hours; Appeal Pack in 3 business days from complete intake.
Your Google profile gets one appeal. Make it count.
Run the free readiness checker, or start with the Readiness Audit and get a full diagnosis, a prioritized fix list, and a document cross-check report in 48 hours.